Vanessa Hudson

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Alan Joyce, John Mullen and Vanessa Hudson.

Bonus, anyone? Someone’s going to pay for Qantas’ embarrassing $90m fine

After Justice Lee’s scornful words, some large shareholders appear to be limbering up to protest about executive bonuses.

  • Elizabeth Knight

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It will soon cost you more points to get a flight on Qantas.

The humiliation of Qantas is now complete

A brutal judgment and a record fine have stripped away the cultivated PR campaign that suggests the airline has moved on from the dark days of Alan Joyce’s reign.

  • Colin Kruger

Qantas hack includes Chairman’s Lounge membership data

Hackers who stole data from nearly 6 million Qantas customers have information about the airline’s lounge memberships, including who is in the exclusive member-only Chairman’s Lounge.

  • Chris Zappone
Qantas chief executive Vanessa Hudson

‘I dropped everything’: Qantas boss clears the air on cyberattack

It’s the first crisis Qantas has experienced under Vanessa Hudson’s watch, and while things could have been worse, any company whose systems are hacked tends to wear that stain for a while.

  • Elizabeth Knight

Qantas customers face wait until ‘next week’ for details of data hack

The airline says frequent flyer accounts are secure and it will “review everything”, including call centre operations.

  • Chris Zappone
Qantas has been the target of a cyber attack.

Villain or victim? Qantas cyberattack will be a test of customer faith

The data breach is a blow to the progress of the airline’s rehabilitation.

  • Elizabeth Knight
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Qantas CEO Vanessa Hudson is overseeing the response to the incident.

Qantas cybersecurity breach: All you need to know

A review of the incident showed the stolen data included customer names, email addresses, phone numbers and birthdates. It also included frequent flyer numbers.

  • Chris Zappone
Business class on a Qantas Airbus A330.

Why Qantas deserves to miss out on top 10 airlines list

Qantas could once boast it had one of the most valuable brands in the country. It has a fair way to go to get back to that.

  • Elizabeth Knight
Jetstar Asia’s last flight will take off in July.

Cleaning up the Qantas mess that Alan Joyce left

Replicating Jetstar’s Australian success was one element of Joyce’s empire-building master plan. It failed.

  • Elizabeth Knight
Qantas’ lawyers are arguing for a mid-range penalty instead of the maximum $121 million.

Qantas illegally fired staff to survive ‘business calamities’, court hears

Lawyers for the airline argue for a mid-range fine on the third day of hearings to determine how much it will need to pay for illegally outsourcing workers.

  • Frances Howe